Feedback & Support
We are in a continuous work in progress business. And one of our biggest mission is to have you, part of us. Alchemy Vibe to be your daily source of inspiration, motivation, playground, information with delightful items to shop, to find your totems and source of good vibes trough us. We would love to become part of your lifestyle.
Therefore, to make sure we follow the right steps toward your heart, we'll consider and appreciate any feedback that you might have for us.
Thought our journey we try to support and never forget..you- the loyal customer.
UK, Channel Islands & Northern Ireland orders - will be sent by 1st class Royal Mail or alternative courier and will be charged at:
STANDARD UK Delivery are charged at £1.99 (Inc VAT) per order & are sent by Royal Mail 1st Class Post
Republic of Ireland will be sent by Royal Mail International Signed For or by alternative courier and will be charged at £5.99 per item.
International orders will be sent by Royal Mail International Signed For or by alternative courier and will be charged at £7.99 per item.
Individual timescales for despatch can be found on all product pages. (UK) delivery is by Royal Mail 1st class post and parcels should arrive in 1 -2 working day once they have been despatched.
International orders are sent by Royal mail airsure and arrival times will vary dependant on the country of receipt on average this take 5 – 10 working days.
Most of our orders will be despatched within 1 - 2 days however a selection of our products are hand made and may take up to 14 days to be despatched. Each product has an estimated time of delivery beside each product to help you, If there is any delay in your order arriving please contact us and we will check this for you.
*Any other additional/promotional/free/giveaways product might be delivered in a different parcel at a different but closer date.
We will always try to ensure that you are fully satisfied with the quality of our products and the standard of our customer service. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused and resalable condition within 7 days of receipt for a refund.
PERSONALISED ITEM RETURNS
We regret that we cannot offer returns on unwanted items that have been personalised. This is in line with Long Distance Selling Regulations governing the sale of personalised products.
Please note that some products are non-refundable due to hygiene a food regulations (e.g. personalised gifts, food, bath and beauty products).
100% Secure Ordering
Your order is secured. The payment process provider is Wordplay and all your card details and payments are 100% secured.
We respect your privacy and all your data sent to us. We might keep secured your details for future orders and promotions, especially for some giveaways or any other free products that we will like to thanks to you in the future.
If you prefer your details not to be held by us, please email us with for a 'data delete request'.
Any contact details that affects or tries to damage Alchemy Vibe's social image or process, it might be restricted or blocked. We accept to serve and connect only with appropriate customers and businesses.